General terms and conditions of the company

White Room e.U






§1 scope and contracting party   3

§2 conclusion of a contract   3

§3 prices and due date   4

§4 delivery   4

§5 retention of title   5

§6 right of withdrawal of the customer as a consumer   6

§7 cancellation form   7

§8 warranty   8

§9 contract language   8

§10 choice of law and jurisdiction   8

§11 severability clause   8

§12 coupons   8

§14 right instructions   9































§1 scope and contracting party


(1) These General Terms and Conditions (GTC) apply to all contracts concluded between you as a customer and us as an operator. As part of the ordering process, you accept the terms and conditions in the version valid at the time of placing the order.


(2) In the case of the conclusion, the contract is concluded with:


White Room e.U.

Julian Maierhofer

Lessinggasse 13 1/4

AT-1020 Vienna

company register number: 520421a

company register court: Vienna, Austria


(3) Our product range in the online shop is aimed exclusively at consumers. These terms and conditions apply only to consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor independent (Austrian law).




§2 conclusion of a contract


(1) The following provisions regarding the conclusion of the contract apply to orders via our online-shop


(2) The presentation of the goods in our online-shop do not constitute a legally binding contract offer on our part, but are only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer makes a binding offer for him to conclude a purchase contract. The acceptance of the offer is made when we are sending the order confirmation by e-mail of the ordered goods immediately after the conclusion of the contract.


(3) Upon receipt of an order in our Internet shop, the following rules apply: The consumer makes a binding contract offer by successfully going through the order procedure provided in our Internet shop.


The order will be made in the following steps:



1) Selection of the desired goods

2) Confirm by clicking the buttons "Add to cart"

3) Checking the details in the shopping cart

4) Clicking the button "to checkout"

5) Logging in the online-shop after registration and entry of the applicant details (e-mail address and password created user account, name, address, payment information, shipping method).

6) Re-examination or correction of the entered data.

7) Binding submission of the order by clicking on the button "order with costs" or "buy"


The consumer can return to the website before entering the order by pressing the "back" button contained in the internet browser used by them after checking their information. On this site the information of the paying process are recorded and the customer can correct and change his informations. Furthermore by closing the internet browser during the payment-process, the order is canceled, but the customer-informations are saved via cookies to make it easier to continue the shopping-process. We confirm the receipt of the order directly by an automatically generated e-mail (acknowledgment of receipt). This does constitute acceptance of the offer. Acceptance of the offer will be made in writing, in text form by e-mail as soon as the payment has been received.


(4) Storage of the contract text for orders via our Internet shop:

We will send you the order data but not our terms and conditions by e-mail. The terms and conditions can be viewed at any time at Your order details are no longer accessible via the internet for security reasons.



§3 prices and due date


(1) Due to the small business-regulations according to §6 Abs. 1 Z. 27UstG (Austrian law) White Room e.U is exempt from VAT. Therefore White Room e.U is not allowed to charge any VAT.


(2) The consumer has the option of paying with “Klarna-immediately payment,

 direct debit, PayPal or credit card (Visa, Mastercard, American Express).


(3) In the case of even partial default in payment, we are entitled to collect the goods without the consent of the buyer at its expense in an appropriate manner.


(4) Shipping costs vary from the country of the consumer or from the address of the buyer's shipping address.






§4 delivery


(1) Unless stated otherwise in the product description, all products offered by us are ready for immediate shipment. The delivery takes place within 14 working days. The deadline for delivery in the case of payment in advance is on the following day, the payment order begins to run to the bank charged with the transfer and for all other payment methods the day after conclusion of the contract. If the deadline ends on a Saturday, Sunday or public holiday at the place of delivery, the deadline ends on the next working day.


(2) The risk of accidental loss and accidental deterioration of the sold item shall not be transferred to the buyer until the goods have been handed over to the buyer, even in the case of consignment purchase.


(3) The goods are shipped via “Österreichische Post AG”.














§5 retention of title


(1) We reserve the ownership of the goods until full payment of the purchase price.


(2) In the case of processing, mixing or combining the reserved goods with other material, we acquire co-ownership of the resulting products in proportion of the value of the reserved goods to that of the other material. In the case of seizure of the reserved goods, you must immediately inform us and assist us in securing our rights and to reimburse us for all costs incurred in this regard, in particular those in connection with an objection process.









§6 right of withdrawal of the customer as a consumer


(1) Consumers are entitled to a right of withdrawal according to the following conditions, whereby the consumer is any natural person who concludes a legal transaction for purposes which are predominantly neither commercial nor self-employed:



Right of withdrawal




(2) You have the right to withdraw from this contract within fourteen days without giving any reason.


The cancellation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.


To exercise your right of withdrawal, you must contact us


White Room e.U

Julian Maierhofer

Lessinggassee 13 1/4

AT-1020 Vienna



by means of a clear statement (for example, a letter sent by post, or

E-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, but it is not required.


Consequences of Withdrawal


(3) If you withdraw from this agreement, all payments we have received from you, including delivery charges (except for the additional costs arising from you choosing a different delivery method than the most favorable standard delivery we offer) have to be repayed immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for these repayment fees.


(4) We may refuse to repay you, until we have the goods back or until you have provided proof that you have returned the goods, whichever occurs earlier.


You must return the goods to us immediately and in any event, not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met, if you send the goods before the expiry of the period of fourteen days. You will have to bear the cost of returning the goods


End of revocation





§7 cancellation form


Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

At :

White Room e.U

Julian Maierhofer

Lessinggasse 13 1/4

AT-1020 Vienna



I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)




Ordered on (*) / received on (*)




Name of the consumer (s)




Address of the consumer (s)





Signature of the consumer (s) (only when notified on paper)







(*) Delete as appropriate.


















§8 warranty

The statutory warranty regulations apply.

§9 contract language

The contract language is German and English


§10 choice of law and jurisdiction

For the terms and conditions of the contract, Austrian law applies exclusively, excluding substantive law, in particular the UN Sales Convention on the International Sale of Goods. Jurisdiction is in Vienna, Austria, unless there is a compulsory court of the consumer.


§11 severability clause

Should one or more provisions of this general terms and conditions be or become wholly or partially invalid or inadmissible, this will not result in the invalidity of the entire contract. The invalid or ineffective provision will be replaced by a provision that comes the economic purpose of the ineffective provisions the next day.

§12 coupons

Redemption of promotional vouchers


Promotional vouchers (vouchers that can not be purchased, but which we issue as part of an advertising campaign with a specific period of validity) are valid only for the specified online store, only in the specified period and only once within the framework of an order process redeemable. To redeem, the basket must be at least equal to the amount of the promotion voucher. The combination with other vouchers or other promotional vouchers is not possible, as well as a cash payment or refund, if no consideration has been provided. Disclosure to third parties and publications is prohibited. If you use a promo code when making your purchase, we reserve the right to charge you the original price of the merchandise you keep, if as a result of your revocation, the total value of the order falls below the relevant value of the promo code.




§14 right instructions

We reserve the right to change our terms and conditions at any time without giving any reason.


White Room e.U.

As of: 28.November 2019